Resident Responsibilities
Before You Submit a Request
The following items are typically resident responsibility. You may be charged for service calls related to these issues. Review the troubleshooting tips below before submitting a request.
Clogged drains or toilets
Garbage disposal resets
Tripped breakers or GFI outlets
Smoke detector battery replacement
Furnace filter replacement
Lockouts
Mildew prevention
Light bulb replacement
Damage from unreported issues
Troubleshooting Tips
Try These First
Many common issues can be resolved quickly with these simple steps. Try these before submitting a maintenance request.
Use a plunger to clear the blockage. For drains, remove visible debris from the drain cover. Avoid using chemical drain cleaners as they can damage pipes.
Check your breaker panel—flip the tripped breaker fully off, then back on. For bathroom or kitchen outlets, look for a GFI outlet and press the reset button.
Press the reset button on the bottom of the disposal unit. Check for foreign objects in the drain. Never put your hand inside the disposal.
First, ensure the appliance is plugged in and the breaker hasn't tripped. For dishwashers, make sure the door is fully latched and clear any debris from the filter. If issues persist, submit a maintenance request.
Check if the water heater breaker has tripped. For electric heaters, press the reset button on the unit. If you smell gas, leave immediately and call the gas company.
For smoke detectors, replace the battery with a fresh 9-volt. If the detector is too high to reach safely, contact the office and we'll replace it for you.
For carbon monoxide detectors, if anyone feels ill, evacuate immediately and call 911. If no one feels ill, silence the alarm, turn off gas appliances, ventilate by opening windows, and contact the office.
Contact the office during business hours for assistance. After hours, you may need to contact a locksmith.
Lockouts are resident responsibility, and we'll need a copy of any new keys to avoid additional charges.
Moisture control is key. Dry wet areas immediately, use exhaust fans when showering or cooking, and leave space between furniture and walls for airflow.
Open windows or use a dehumidifier to reduce humidity. Report any persistent moisture issues to the office promptly.
